Terms & Conditions

Here's what you need to know:​

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Booking Cancellations
Your appointment is reserved especially for you and, whilst we understand that sometimes changes are necessary, we respectfully ask that you let us know at least 48 hours in advance.

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Our cancellation policy is strictly 48 hours for all guests. If we don’t receive 48 hours' notice to cancel your appointment, then we may miss the opportunity to fill the space and guests on our waiting list miss the chance to come and see us. If we don’t receive 48 hours’ notice to cancel your appointment, then unfortunately we need to make a 50% charge for this missed appointment.

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A 100% charge will be made for no-show appointments.  All returning guests who failed to attend an appointment will have to pay their outstanding balance and pre-pay in full for their next appointment. We completely understand that things can happen at the last minute and can assure you that we will be sympathetic. 

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Colour Services & Allergy Tests

Guests who have not had a cut or colour service before, or have not had a colour service for over 3 months at Mrs P's Hair, must make arrangements for a complimentary consultation to be booked which will include a skin allergy test.  This is to ensure you and your stylist can talk through what you would like us to achieve for you.

 

Allergy tests must take place no later than 48 hours before a colour service appointment.  

 

A 50% non-refundable booking fee will be requested to secure your appointment. This booking fee will be used as part payment towards your service and non-refundable if you cancel within 48 hours of your appointment or no-show. Your booking fee is to secure hairdressing services and cannot be used towards retail purchases.

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Group Bookings

For large group bookings, a 50% booking fee is required. This booking fee will be used as part payment towards your service and non-refundable if you cancel within 48 hours of your appointment or no-show.

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Appointment Reminders

We will typically ask you for your mobile number and email address, so that can email or text to remind you about your appointment and to ensure you keep up to date with your appointment. Please let us know if you change your mobile number or email address so we always have your current contact details on file at Mrs P's.